Your membership gives you access to 24/7 live veterinary care. You can choose from live chat or video appointments – whichever works best for you.

You sign up via this portal for the discounted rate (50% off). Once you submit your payment, you’ll get redirected to your care portal. You’ll log in with the email you use for payment and will have immediate access to 24/7 pet care.

All you need is your credit card and an email that will be used for future access to the system.

Absolutely. Just want one session? No problem. Just email support@teletails.com and we’ll update your account.

We call them virtual consultations, or more specifically, chat and/or video sessions with veterinary professionals. We don’t diagnose or prescribe medication, but we can provide guidance, information, and insights when you have questions. Can’t make it to a clinic, or don’t know if you need to be seen in person? We’ve got you.

Our experts are a team of in-house veterinary nurses supervised by vets and trained in providing actionable, caring assistance for your family. Our teams don’t have sales quotas or incentives for providing other than what’s best for your pet.

Yes! There’s nothing we love more than being your pet coach through all stages of pet parenting. If you like someone you met, you can schedule follow-up visits with the same pro. But if you need help immediately, just start a new session and we’ll get you in contact with a pro right away, whether or not your regular vet is available.

Veterinary regulations vary by state, but generally a hands-on, in-clinic exam is required to get a prescription.

Yes!

$9.99 a month.

As long as your pets are in the same household, all your pets are covered under the $9.99 a month fee.

Use your email to enter the system. Select chat or video. If you choose a chat session, you’ll be connected with a pro immediately. If you choose a video, you confirm a time that works for you. As the time approaches, you’ll get a text message and an email with an access link to your video session.

24/7

No. We provide online care that may require an in-person follow-up. If this is the case, we’ll help you find the right provider that fits your needs.

If you have any questions, feel free to contact us at rosie@teletails.com

On average, we’re spending 22 minutes with each pet parent. But if you want to go longer (or shorter), we’ll always work around your schedule. We’re here as much as you like.